Privacy Policy

Data Protection & Privacy Notice

Effective Date: 17/08/2026 | Last Updated: 18/08/2026

We believe privacy is a right, not a feature. This policy explains exactly what data Global Link collects, why we need it, and how we protect it.

1. Information We Collect

When you register for and use the Portal, we may collect the following categories of information about you:

Category	Data Collected	Why We Collect It
Account / Identity Data	Full name, Citizenship ID (CID) or identification number, residential/billing address, email address, phone number	To create and verify your customer account, deliver services to the correct address, and communicate with you
Service Data	Subscription/plan details, connection ID, CPE or router (IP Gear) device identifiers, internet usage and bandwidth logs, assigned IP addresses	To provision, monitor, and maintain your internet connection and troubleshoot service issues
Billing Data	Payment method details, invoices, transaction and payment history	To process payments, issue invoices/receipts, and manage billing disputes or refunds
Technical / Log Data	Login IP address, device and browser information, session cookies, access timestamps	To secure the portal, authenticate your sessions, detect fraud or misuse, and improve performance
Support Data	Support tickets, chat transcripts, and call records with our customer support team	To respond to your inquiries, resolve complaints, and improve our customer service

2. How We Use Your Information

We use the information collected for the following purposes:

To create, verify, and manage your customer account
To provision, activate, and maintain your internet/broadband connection
To process billing, generate invoices, and manage payments and refunds
To provide customer support and respond to service requests or complaints
To monitor network performance, usage, and troubleshoot technical issues
To detect, investigate, and prevent fraud, unauthorized access, or misuse of the Portal
To comply with applicable laws, regulations, and lawful requests from authorities
To send you service notifications, billing reminders, and important account updates

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

With internal departments (billing, network operations, and customer support) strictly for service delivery purposes
With trusted third-party vendors who support payment processing, hosting, or IT infrastructure, under confidentiality obligations
With regulatory bodies, law enforcement, or government authorities where required by Bhutanese law or a valid legal request
In connection with a merger, acquisition, or transfer of business assets, subject to continued protection of your data

4. Data Storage and Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encrypted transmission of data between your device and our servers
Access controls limiting employee access to personal data on a need-to-know basis
Secure storage of billing and payment information
Regular monitoring of systems for suspicious or unauthorized activity

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with legal, regulatory, billing, and dispute-resolution requirements. Technical and log data (such as login IP addresses and session records) are retained only for as long as necessary for security and operational purposes, after which they are securely deleted or anonymized.

6. Cookies and Similar Technologies

The Portal uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and understand how you use our services. You may disable cookies through your browser settings, though this may limit certain Portal functionality.

7. Your Rights

Subject to applicable law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, where legally permissible
Withdraw consent for optional data processing activities (e.g., marketing communications)
Lodge a complaint with the relevant regulatory authority regarding our data practices

Requests can be made by contacting us using the details in Section 10 below.

8. Children’s Privacy

The Portal is intended for use by individuals who are legally able to enter into a service contract. We do not knowingly collect personal information from minors without the involvement of a parent or legal guardian.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of the Portal after changes take effect constitutes acceptance of the revised Policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

Email: info@globallink.bt
Phone: 975 17125280
Address: 2nd Floor, CIty Mall, Chubachu Thimphu, Bhutan